Refund policy

Returns

Rose on Fire offers a 14-day right of withdrawal. This means that you have 14 days from the date you receive your order to inform us that you wish to withdraw from the contract without giving any reason.

To start a return, please contact us by email before sending the product back at store.roseonfire@gmail.com. Please include your order number and let us know that you wish to return the item.

The product must be returned in the same condition in which you received it. It should be unworn and unused, with all original tags attached and, where possible, in its original packaging. You may examine the product only to the extent necessary to establish its nature, characteristics and functioning.

The cost of returning the product is the customer's responsibility.

Returns should be sent to:

Rose on Fire
ul. Ogrodowa 3
63-800 Gostyń
Poland
Tel.: +48 663 676 907

Please contact us by email before sending the product back. We do not accept parcels sent cash on delivery or parcels sent at the Seller's expense, except where applicable law requires otherwise.

Contacting us by email before returning the product is intended to ensure the proper organisation of the return procedure and does not limit the consumer's statutory right to submit a withdrawal statement in another clear and unequivocal form.

Refunds

Once we receive and inspect the returned product, we will notify you whether your return has been accepted.

If you withdraw from the contract, we will refund the price of the returned product and the cost of the least expensive standard delivery method available in our store. If you selected a more expensive delivery method, we will not refund the difference between the cost of that method and the least expensive available method.

The refund will be made without undue delay and no later than 14 days from the date on which we receive your withdrawal statement. We may withhold the refund until we receive the returned product or proof that you have sent it back, whichever occurs first.

The refund will be made using the same payment method used for the original purchase, unless you expressly agree to another method that does not result in any additional costs for you.

Damages and Issues

Please inspect your order upon receipt and contact us as soon as reasonably possible if the product is defective, damaged, or if you received the wrong item.

Complaints concerning a product that does not conform to the contract are handled under the consumer's statutory rights and separately from the standard return procedure.

Exceptions / Non-Returnable Items

Gift cards are not eligible for return, subject to any statutory consumer rights that may apply.

The right of withdrawal is also subject to the exceptions provided by applicable law.

Exchanges

We do not offer direct product exchanges.

If you would like a different product, the easiest option is to return the originally purchased product in accordance with our return procedure and then place a separate order for the product you would like.

This does not affect your statutory consumer rights where a product does not conform to the contract.